Project Overview
Tutorify is a user-friendly learning platform designed to connect students with qualified tutors seamlessly.
Project Duration
Jun 2023 - Oct 2023 ( 6 Weeks)
My Role
UX UI Designer
Tools
Problem Statement
Many existing tutoring platforms lack customizable features that help students effectively filter and find the right tutors based on their unique preferences and needs. Additionally, these platforms often have a complex booking process, making it difficult for users to schedule sessions seamlessly.
Project Goals
The goal of this project is to create Tutorify, a user-friendly learning platform that streamlines the process of connecting students with qualified tutors, making it easier and more efficient to find the right educational support.
Design Process
Double Diamond Design process has been used for this project.
Discover
Phase #1
Phase #1
Phase #1
Interview
I conducted interviews with 30 students and parents to understand their previous experiences, challenges, and expectations regarding tutoring platforms.
“I want to be able to check tutors’ reviews before booking.”
“A platform with an easy booking and searching process would save me so much time.”
• Students preferred platforms that offer clarity in pricing and tutor qualifications.
Survey
To collect broader insights, I distributed a survey to over 200 respondents via Fiverr. The survey revealed:
• 68% of users reported difficulty in finding tutors that matched their specific needs (e.g., subject expertise, price, and availability).
• 75% of users expressed frustration with a lack of transparency in tutor qualifications and reviews.
• 58% of users said they abandoned platforms due to a confusing search process or too many irrelevant results.
Affinity Diagram
Key Issue Identified:
Users found it difficult to locate qualified tutors quickly and efficiently due to:
1. Overwhelming or irrelevant search results.
2. Lack of detailed tutor profiles.
3. Limited filters to customize their search.
Comparative Analysis
I analyzed several existing tutoring platforms, focusing on their strengths, weaknesses, and features. This helped identify areas for improvement, such a complicated user interfaces that made finding tutors time-consuming.
Define
Phase #2
Phase #2
Phase #2
User Persona
Linda Jackson​
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Age: 42​
Occupation: Full-time Retail Store Manager​
Family: Married, 14-year-old daughter (Sarah)
Linda is a busy working mom who wants to support her daughter Sarah’s academic growth. Sarah, a 9th grader, is struggling with Algebra and needs extra help to improve her performance. With her demanding job and family responsibilities, Linda has limited time to research and manage tutoring options. She needs a simple and reliable platform that can help her find a qualified tutor who fits their schedule and meets Sarah’s learning needs.
Goals:
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• Find an experienced and trustworthy math tutor to help Sarah succeed in Algebra.
• Schedule flexible tutoring sessions that fit around their busy family routine.
• Make the process of booking, paying, and managing tutoring sessions stress-free.
Frustrations:
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• Overwhelmed by complicated platforms that lack useful filters for finding the right tutor.
• Frustrated by incomplete or unclear tutor profiles.
• Difficulty finding tutors with schedules that align with theirs.
• Concerns about the safety and reliability of online payment methods.
Needs:
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• A user-friendly platform that allows quick and easy searching for tutors based on subject, qualifications, and ratings.
• Detailed tutor profiles with clear information about experience and reviews.
• Flexible booking options to accommodate their hectic schedules.
• Secure and simple payment methods for a hassle-free experience.
User Story
As a mother, I want to easily find a qualified online math tutor, view her availability and book a session at a convenient time, so that I can schedule tutoring without hassle for my daughter.
Task Flow
Task Flow of a user who wants to book & schedule with a private online tutor.
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User Flow
User Flow of a user who wants to book & schedule with a private online tutor & Group ESOL Lesson.
Design
Phase #3
Phase #3
Phase #3
Style Guide
Color Palette
Typography
Roboto Font
Grid System
Padding
Radius
Spacing
Develop
Phase #3
Phase #3
Phase #3
Wireframing & Prototyping
Low-Fidelity
We created low-fidelity wireframes to establish the basic layout and structure of each page.
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Mid-Fidelity Wireframe
High-Fidelity Prototype
We build Intractive prototypes to simulate the user experience and functionality.
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Usability Testing
We conduct usability testing sessions to observe how user interact with the platform. We had many iterations based on user's feedback and testing results.
Problem: Because of having so much information. It is difficult for user to find necessary information such as experience, teaching subjects.
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Soultion: We removed review about tutor and sentences about teaching subjects. we added box and background color for tutor's experience and subjects
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We added "Book a session" button. to make it easy for user who wants to book a session without opening user profile
Problem: We have found that having dropdown menu for subjects on the navigation bar is not user friendly. Due to verity of subjects, making it frustrating for users to find what they are looking for.
In the search box, lacks the option to select between Privet/Group sessions before searching. User can only filter by Online/In person session.
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Soultion: We enhanced the search box functionality by adding the option to select between privet or group sessions before searching.
We removed the "subjects" and "Find a Tutor" from navigating bar.
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We observed that most users are searching for some popular subjects. To enhance the user experience, we decided to have a section for popular subjects in our first page, this allows users to quickly and easily access the information they need, improving overall usability and reducing friction in the user journey.
Since this platform is a peer-to-peer network between students and tutors, to enhance visibility and accessibility for tutors, we decided to consider a section on the homepage for "Become a Tutor's.
Problem: The calendar, which users use to select their session times, is located between the tutor's information and a video about the tutor. This is confusing for users and makes them feel lost, because all other booking actions are on the right side.
Having collapsible menus for so many information is not visually appealing and user-friendly.
Soultion: To enhance the user experience, we moved the calendar to the right side of the page. We changed the design of the tutors' information to make it visually appealing.
We have created a section for available group classes for tutors who offer both group and individual sessions.
Reflection
Experience
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Effective communication with team members and lead challenging situation.​​
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Regularly gather user feedback to identify areas for improvement and use these insights to enhance the website.
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maintaining a balance between user satisfaction and business objectives.
Next steps
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Finalizing the mobile version of the platform.
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Conducting additional user experience testing for further improvements.
Tutorify successfully enhances the student-tutor connection experience by making the search and booking process seamless and efficient. By prioritizing user needs, we created a platform that simplifies learning for students of all levels.